If arriving at Terminal 1, exit the main terminal, turn right, and follow the signage ‘Car rental’ for 35 meters until you reach the elevator/escalator and continue following the Car Rental signs by going downstairs. After 40 meters you will reach another elevator/escalator with car rental signage leading upstairs. Go up one level and our counter will be 20 meters ahead on that upper level at column number 204.
If arriving at Terminal 2, exit the main terminal, turn right, and follow the Car rental signs towards Terminal 1. After about 200 meters, you will reach the elevator/escalator and continue following the Car Rental signs by going downstairs. After 40 meters you will reach another elevator/escalator with car rental signage leading upstairs. Go one level up and our counter will be 20 meters ahead on that upper level.
After the luggage collection area, exit the arrival gate, turn left, and walk straight for about 55 meters until you find an elevator/escalator past Gate 4 and go down one floor. Our counter is the 7th counter on your right-hand side.
You can save time at the counter when you activate Accelerated Check-in online. Just provide your driver's license and contact information that are normally collected at pick-up and we will be ready when you arrive. You'll be on the road and on vacation before you know it!
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Skip the rental counter lines and check-in directly by using Alamo's touch-screen kiosk. Check-in using the kiosk and a receipt-sized rental agreement is printed. You'll be directed to your rental car on the lot. At the exit booth, show the booth agent your rental agreement and driver's license - and simply drive away.
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No need to visit the counter or kiosk. You can go straight to your car!
In order to take advantage of this optional free service, you'll need to activate Accelerated Check-in online then choose the 'Skip the Counter' option. You will be required to confirm your protection options, agree to the Rental Agreement Terms & Conditions and enter a valid credit card (no charge is made until you return your vehicle). Simply print your rental agreement to bring with you, and you are all set! Go directly to your car, show the booth agent your rental agreement and driver's license - and get on the road!
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After Hours Pick-up:
Picking up your vehicle after the location closes is easy with Alamo. After Hours Pick-Up might require you follow a few additional steps, which you'll see in your confirmation email.
After Hours Return:
Returning your vehicle after the location closes is easy with Alamo. We'll tell you where to park it; just drop the keys in the dropbox and you're on your way!
First additional driver free with 50 SAR per day fee applicable for extra additional drivers. Full rental conditions apply to additional drivers and the additional driver must be present at the time of rental.
Minimum age to rent is 23 years old for car groups Economy to Compact, 25 for Intermediate and Midsize and 30 for Standard and above. No young driver fee applies. Maximum Age to rent is 70 years old.
Cross Border is allowed for specific categories of Travelers.
1) Cross Border to United Arab Emirates, Kuwait, Bahrain, Qatar and Oman, is only permitted for Nationals of the Kingdom of Saudi Arabia, and all permanent residents of the Kingdom of Saudi Arabia (who have a Valid Residency Permit, a valid SAUDI ARABIAN Driver's License and already registered in ABSHER Government system)
2) Cross Border Fees (CBF): SAR 70 per authorization letter for: United Arab Emirates, Kuwait, Bahrain, Qatar and Oman (Point 1 Criteria to be met). Prior consent from Alamo Rent A Car is essential before cross border travel can be agreed. If customer travels abroad without informing the company accordingly, the full responsibility for any financial obligation - accident, breakdown, fines etc. will lie with the renter. All fees quoted exclude VAT and local surcharges.
3) All other customers, visiting the Kingdom of Saudi Arabia on a Visit, Family, Tourist or Business Visa and who do not have an active registration in Absher Government System, cannot be issued a cross border Permit with the rental vehicle.
CDW - Collision Damage Waiver provides excess coverage for damage applied to the body of the vehicle. It does not cover damage to tires, windshields or the underbody of the vehicle during the rental. In case of vehicle accident/damage, a police report should be provided of the incident and rental will be responsible with an excess amount which ranges from 2000 SR - 5000 SR depending on the vehicle group.
One-Way Rentals are available between rental locations in Riyadh, Jeddah and Dammam. Drop charge fees apply for one-way travel and are quoted at the time of reservation.
All vehicles are delivered with a half tank of fuel and should be returned in the same condition. If the rental vehicle is returned with less than a half tank of fuel, the renter will be charged a refueling service fee of 1 SAR per liter of fuel.
Cross Border Travel- Customers are permitted to drive into Bahrain only. Customers must specify their intent to drive cross border into Bahrain at the time of rental.
The required fees and documents are- Approval letter which is prepared at the rental counter. Approval letter fee is 100 SAR. Cross border fee is 20 SAR each way In and Out. Total 40 SAR. Renters will be denied cross border access without the approval letter.
Acceptable Methods of Payment are Credits cards AMEX, Visa, MasterCard and all cards on the Saudi Payments Network SPAN, Vouchers and Cash when supported with a valid credit card are accepted. Deposits- Deposits with credit cards are accepted with the amounts based on the estimated cost of the rental. Cash deposits are also accepted with a supporting credit card.
Roadside assistance is provided by a third party on behalf of Alamo. Roadside assistance is available 24-7 by calling the number stated on the rental contract. This service is free of charge. Roadside Assistance includes mechanical assistance, towing, replacement car and pickups. This protection is subject to the terms and conditions of your rental contract and applicable laws. Roadside Assistance service does not cover breakdowns outside of the Kingdom of Saudi Arabia.
Renter Requirements- Drivers license must have been held for at least one year. Holders of an International Driving License are required to also show their Passport with visitors visa at the time of rental as an additional form of ID. Other acceptable forms of ID alongside a valid driving license is an Iqama Long-term Visa and Business Card. Visitors holding Umrah or and Haj visas are prohibited to rent as per Saudi law.
Third Party Liability coverage is included in all rates and provides cover for third parties and property in the event of an accident up to the coverage limit of SAR 10,000,000 - 10 million Saudi Riyals. A police report is mandatory in the event of an accident and a deductible amount of SAR 1500 will apply.