updated March 2020
Coronavirus - Cancellation policy for customers with a pre-paid reservation
To provide our customers with flexibility for their travel plans and confidence to place future reservations without penalty during this unprecedented COVID-19 health situation, we have extended our existing no-fee cancellation policy to include customers with pre-paid rentals booked directly through us. Cancellation fees are being waived for any pre-paid rentals booked directly with us with for rentals due to start before September 1, 2020.
Customers who have booked a rental through a third-party are encouraged to contact that party directly.
When you pay in advance for a qualified reservation:
Your Pre-Pay discount will automatically be applied to your rate. This discount is 5% off. Since your reservation is prepaid, you'll spend less time at the rental counter and get on the road faster! Your credit card is charged at time of reservation.
Note: Debit cards are not accepted for Advance Pay reservations.
To qualify for Pre-Pay:
A major credit card and a valid driver's license in the name of the renter will be required at the time of rental. The credit card presented must be the same credit card used to prepay the reservation.
Alamo does not accept online-only, virtual credit cards or any other type of "single-use" card number security product or one-time use credit card number that may be provided by credit card companies for online use.
Advance reservation is required (generally 24 hours) to take advantage of pre-payment options.
Prepay is not available at all locations, all of the time. If available, the pre-pay option will appear when selecting a vehicle during the online rental process.
Additional Driver: Additional charges will apply - go to the counter. No additional driver is allowed with Pre-Pay except in participating locations within the following states: California, Illinois, Missouri, Nevada, Oregon, and Wisconsin.
Standard Cancellation Fee: If the reservation is cancelled more than 24 hours before the pick up time, a $50 USD/$65 CAD (or cost of rental, whichever is less) cancellation fee will be assessed. If the reservation is cancelled within 24 hours of the pick up time or is not picked up at all, a $100 USD/$135 CAD (or cost of rental, whichever is less) no-show fee will be assessed.
Any optional insurance or CDW product selected at the time of reservation may be cancelled at the counter at the time of rental without incurring a cancellation fee