The rental desk is located in the Car Rental Centre. Exit the main terminal building and continue straight. After 200 meters you will arrive at the Car Rental Centre. The rental desk is the second on the left-hand side of the main hall. If you require assistance, please call +370 61600141.
You can save time at the counter when you activate Accelerated Check-in online. Just provide your driver's license and contact information that are normally collected at pick-up and we will be ready when you arrive. You'll be on the road and on vacation before you know it!
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Skip the rental counter lines and check-in directly by using Alamo's touch-screen kiosk. Check-in using the kiosk and a receipt-sized rental agreement is printed. You'll be directed to your rental car on the lot. At the exit booth, show the booth agent your rental agreement and driver's license - and simply drive away.
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No need to visit the counter or kiosk. You can go straight to your car!
In order to take advantage of this optional free service, you'll need to activate Accelerated Check-in online then choose the 'Skip the Counter' option. You will be required to confirm your protection options, agree to the Rental Agreement Terms & Conditions and enter a valid credit card (no charge is made until you return your vehicle). Simply print your rental agreement to bring with you, and you are all set! Go directly to your car, show the booth agent your rental agreement and driver's license - and get on the road!
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After Hours Pick-up:
Picking up your vehicle after the location closes is easy with Alamo. After Hours Pick-Up might require you follow a few additional steps, which you'll see in your confirmation email.
After Hours Return:
Returning your vehicle after the location closes is easy with Alamo. We'll tell you where to park it; just drop the keys in the dropbox and you're on your way!
Additional drivers must meet all renter requirements. Additional drivers can be added to the contract at any rental branch. Additional charges will apply.
Delivery and Collection fees will apply. Deliveries and Collections are available to Vilnius City Center Hotels, Vilnius Old Town, Vilnius Railway Station and Vilnius Bus Station during the operating hours of the location. Out of hours deliveries and/or collections are available on request only and require prior conformation from the rental branch. For delivery and collection 10km and more outside the city limits, an additional charge per km is applicable.
All renters and additional drivers must be 19 years or older. For drivers under 25 years of age, a young driver fee is applicable. Only renters aged 21 or older can rent the Luxury Van vehicle group. The maximum age is 75.
Vehicles can be driven in Estonia, Finland, Latvia and Poland. A surcharge will apply for all cross border travels which varies by country. In all cases, customers must inform the rental branch of their intention to leave the country with the vehicle and require authorization. Driving the vehicle into any unauthorized country or returning the vehicle in another country without prior authorization, will require the customer to pay for all recovery expenses.
Collision Damage Waiver (CDW) reduces the liability the renter is responsible for in the event of damage to and/or theft of the vehicle. If Collision Damage Waiver is included in the reservation, the excess amounts applicable are EUR 600.00 for car classes Mini, Economy, Compact and Intermediate; EUR 900.00 for car classes Standard, SUV and Premium and EUR 1250.00 for Passenger Vans. If Collision Damage Waiver is not included in the reservation, it is available for purchase. Before purchasing CDW, it is advised to determine if a personal coverage is adequate to cover damage, theft, loss of revenue, administration fees, diminishment of value, and any towing, storage or impound fees. If CDW is declined, the renter will be required to pay these charges and seek compensation through their carrier of personal coverage. CDW is not insurance.
Partial Collision Damage Waiver (PCDW) is an optional coverage that reduces the applicable Damage Waiver excess (see Damage Waiver terms) to EUR 300.00 for car classes Mini, Economy, Compact and Intermediate; EUR 450.00 for Standard, SUV and Premium; to EUR 600.00 for Passenger Vans. PCDW does not include ‘Tires and Windshield Protection’. Before purchasing PCDW, it is advised to determine if a personal coverage is adequate to cover damage, theft, loss of revenue, administration fees, diminishment of value, and any towing, storage or impound fees. If PCDW is declined, the renter will be required to pay any applicable Damage Waiver excess amount and seek compensation through their carrier of personal coverage. Damage Waiver must be accepted to be able to purchase this coverage. PCDW is not insurance.
If you wish to discuss or dispute any matters concerning damage to your rental vehicle, then please contact the rental company using the following email: CUSTOMER.SERVICE@alamo.lt
All rentals where the vehicle is not returned to the same location as pick-up will be subject to a one-way fee. Domestic and international one-way rentals are permitted to selected locations and must be pre-booked or authorized at the time of pick-up. The one-way fee varies based on car category, location and pick up date. The exact amount of the one-way fee will be displayed during the reservation process when entering the dates, desired route and car category.
Renters must return the vehicle with the same fuel level as at the time of pick up. If the vehicle is not returned with the same level of fuel the renter will be charged a refueling service charge based upon the fuel used. The refueling charge is 2.80 EUR per litre. The renter may choose to prepay for the refueling service charge at the time of vehicle collection. Pre-pay prices may vary and are aligned with the current local fuel prices.
Forms of Payment:
Visa and Mastercard credit cards as well as Debit cards are accepted. Cash payments are not accepted. All cards presented must be in the renter’s name. A security deposit plus the estimated cost of the rental will be taken at the time of rental.
For the car categories Mini to Intermediate a deposit of 200.00 EUR is required. Passenger Vans, SUVs, Standard, Fullsize and Premiums require a deposit of 500.00 EUR.
Alamo offers Roadside Assistance Protection -RAP- at select locations. RAP allows the customer to waive financial responsibility for chargeable roadside incidents such as lockouts, vehicle technical failure, towing, replacement car. RAP can be added for 2.48 Euro plus VAT per day.
Roadside Assistance is provided 24-7, please call 0037061600141. Service is provided directly from our Licensee Lithuania Car Rentals. Services include vehicle recovery, loss of keys, lockouts, flat tire and jump start. Key cost and tire cost will not be covered; only the service will be provided. RAP is void and of no effect if at the time of the incident necessitating Roadside Assistance the renter or authorized drivers are in violation of the rental agreement. In such cases Roadside Assistance will be available but standard charges will apply.
All renters and additional drivers must produce a valid driving license at the time of rental. In addition to a valid driving license, the primary renter must also produce additional photo identification in the form ID card or passport and a major credit card in his or her own name. Multiple-part driving license holders must produce all parts of their license. An international driving permit is required for anyone holding a non-European driving license. Additional ID or further identification checks may be requested if deemed necessary. This may include an identity check with external partners who may check details supplied against databases to which they have access. In this case, additional charges may apply.
Supplementary Liability Protection SLP - Third Party Liability is included in the rate and provides cover up to Euro 5 000 000 EUR for bodily Injury and-or death to third parties, and up to 1 000 000 EUR for damage to third party property.