Customers with Disabilities

 

Website Accessibility

At Alamo, we take website accessibility seriously. If for some reason you are having trouble with our website, we are available 24/7 to assist at 1 844 602-3271.

Adaptive Driving Devices

Alamo is committed to providing a range of Adaptive Driving Devices for our customers with disabilities.  Adaptive Driving Devices include hand controls, left foot accelerators, spinner knobs, and pedal extenders.  Such devices are available at no additional charge.

While Alamo will use good faith efforts to satisfy requests for vehicles with hand controls, left foot accelerators, spinner knobs, or pedal extenders, as soon as reasonably practical, we may require up to two to three business days notice for vehicles equipped with Adaptive Driving Devices depending on the location of the branch where such a vehicle is requested. However, at certain major airport locations, vehicles equipped with Adaptive Driving Devices may be available with as little as 8 or 24 hours advance notice. The foregoing timeframes are subject to delays beyond Alamo's reasonable control.

Surrogate Drivers

Customers with disabilities who do not have a driver's license can still rent with Alamo when accompanied by a surrogate driver who presents a valid driver's license. Minimum age restrictions and other normal rental qualifications apply, but there is no additional charge for the surrogate driver and the surrogate driver need not produce a credit card or otherwise be required to meet our financial underwriting requirements.

Reservations for Customers with Disabilities

For more information or to make a reservation, please call our Alamo Reservation Center at 1 800 651-1223. Alamo accepts relay calls. Deaf or hard of hearing users of TTY devices, please dial 1 800 522-9292.

If You Wish to Rent a Lift-Equipped Van

Alamo does not offer lift-equipped vans for rental. In many major metropolitan areas, specialty companies offer vehicles equipped with wheelchair lifts and other devices for both short-term and long-term rental. Wheelchair Getaways and Wheelers Accessible Van Rentals  are  such companies and you can contact Wheelchair Getaways at www.wheelchairgetaways.com or 1 800 642-2042 and Wheelers Accessible Van Rentals at reservations@wheelersvanrentals.com or 1 800 456-1371. Please note that Enterprise provides this information as a courtesy to its customers only. Wheelchair Getaways and Wheelers Accessible Van Rentals are not affiliated with Enterprise or any of its subsidiaries.

Customer Service

For customer service inquiries relating to customers with disabilities, please call 1 800 651-1223, email us at mobility@alamo.com, or TTY us at 1 800 522-9292.