Complete Clean Pledge
Alamo is proud to announce a new program with Clorox®, one of the most trusted brands for powerful cleaning, and implement near- and long-term enhancements to our Complete Clean Pledge.
To kick off the program, Alamo will begin providing a one-count Clorox® Disinfecting Wipe in every rental vehicle, rolling out throughout the Southeast U.S. in November 2020. We will roll out this effort to all remaining locations throughout the U.S. and Canada after January 1, 2021. The Clorox Disinfecting Wipes are approved by the EPA to kill SARS-CoV-2, the virus that causes COVID-19, when used as directed. Each wipe includes directions for use and is accompanied by instructions to use it on the vehicle’s high-touch, hard non-porous surfaces.
Alamo never stops looking for ways to enhance cleanliness and safety. In addition to being confident your vehicle is cleaned and sanitized every time, you can also feel confident that we will take every opportunity to enhance the health and safety measures currently practiced in our operations.
To help enhance the safety of you, our employees and our community, face coverings are required inside our facilities.
Clean vehicles have always been important to us, but at this moment in time, we know vehicle cleanliness is even more critical.
Each of our vehicles is thoroughly cleaned between every rental and backed with the Complete Clean Pledge. This includes washing, vacuuming, general wipe down and sanitizing with a disinfectant that meets leading health authority requirements, with particular attention to more than 20-plus high-touch points including:
- Key / key fob
- Steering wheel
- Steering column
- Seat belts
- Center console
- Door interiors
- Door pockets
- Interior door handles
- Exterior door handles
- Seat pockets / seat surfaces
- Areas between seats & consoles
- Areas between seats & doorjambs
- Cupholders / compartments
- Instrument panel
- Accessory panel / touchscreen
- Rearview mirror / side mirrors
- Visors / visor mirrors
- Dashboard / vents
- Gear stick / gear shift
- Trunk release
- Among other high-touch areas
We also have measures in place to immediately isolate and quarantine any vehicle if needed.
Social distancing protocols are implemented as passengers board, ride and depart from our shuttle buses. We are limiting the number of passengers on each bus, encouraging a one-way flow as passengers board and ensuring that passengers from different parties keep appropriate social distancing from others.
High-touch areas of our shuttles are cleaned and sanitized using a disinfectant frequently between trips. This includes baggage racks, door handles, and seat backs. All surfaces are thoroughly cleaned and sanitized with a disinfectant at least once per day.
The Complete Clean Pledge extends to our locations, as well. This includes frequently sanitizing touchable surfaces with disinfectant throughout the day. These include counter tops, phones, tablet devices, payment devices, door handles, among other high-touch areas.
The cleaning guidance set forth in the Complete Clean Pledge is also aligned with the U.S Travel Association’s (USTA) “Travel in the New Normal” guidance.
Today – and every day – the safety and wellbeing of employees and customers is our top priority. We continue to take proactive steps to ensure we are doing our part to support our employees and our broader community, while recognizing our important role as an essential service provider.
For those working in our locations, we remain absolutely committed to providing them with a consistent and safer work environment during these unpredictable and challenging times. We are encouraging employees to follow health authority best practices like frequent hand washing and staying home if they are feeling ill.
We’ve also taken additional steps to ensure groups are practicing increased social distancing efforts while working, including limiting the number of employees at a location or within vehicles, avoiding large gatherings of employees, and encouraging employees to maintain distance from others whenever possible.
While we look forward to continuing to serve you during this time, we recognize some travel plans may change. To provide you with flexibility for these changes, we have extended our existing no-fee cancellation policy to include customers with pre-paid rentals booked directly through us. Customers who have booked a rental through a third-party are encouraged to contact that party directly to understand their policy.