Follow signs to baggage claim area. Pass custom and proceed to the Alamo counter in the Car Rental Area.
After being serve in the counter, an agent will take you to the parking lot to pick the vehicle up. Or to the shuttle to the main rent a car facility.
You can save time at the counter when you activate Accelerated Check-in online. Just provide your driver's license and contact information that are normally collected at pick-up and we will be ready when you arrive. You'll be on the road and on vacation before you know it!
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Skip the rental counter lines and check-in directly by using Alamo's touch-screen kiosk. Check-in using the kiosk and a receipt-sized rental agreement is printed. You'll be directed to your rental car on the lot. At the exit booth, show the booth agent your rental agreement and driver's license - and simply drive away.
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No need to visit the counter or kiosk. You can go straight to your car!
In order to take advantage of this optional free service, you'll need to activate Accelerated Check-in online then choose the 'Skip the Counter' option. You will be required to confirm your protection options, agree to the Rental Agreement Terms & Conditions and enter a valid credit card (no charge is made until you return your vehicle). Simply print your rental agreement to bring with you, and you are all set! Go directly to your car, show the booth agent your rental agreement and driver's license - and get on the road!
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After Hours Pick-up:
Picking up your vehicle after the location closes is easy with Alamo. After Hours Pick-Up might require you follow a few additional steps, which you'll see in your confirmation email.
After Hours Return:
Returning your vehicle after the location closes is easy with Alamo. We'll tell you where to park it; just drop the keys in the dropbox and you're on your way!
All additional drivers must meet all rental requirements.
Additional drivers must appear at the rental counter with the primary renter.
Additional drivers must sign the rental agreement.
An additional daily fee may apply for any Additional Drivers.
The additional driver can only be added to the contract at the pick up location.
Maximum of four additional drivers per contract.
Customer must pre-arrange after hours service in advance.
After hours service is available at some locations.
Minimum age to rent a vehicle is 21, and there is no maximum rental age.
Drivers between the ages of 21 and 24 will incur an additional daily fee.
Cross Border Policy-
Unrestricted Driving in Costa Rica.
Renters wishing to visit Nicaragua or Panama must prearrange at time of rental for a vehicle exchange at the border. A three, 3, day minimum notice is required.
Customers can only rent the following vehicles- Economy, Compact, Intermediate SUV and Standard SUV
Upon vehicle exchange at the border, the original agreement is closed and a second rental agreement is issued by the other country, same rate is applied. A vehicle exchange fee totaling 50 USD for Nicaragua and 150 USD for Panama is assessed. When the renter returns to Costa Rica, the same process applies plus an additional 50 exchange fee.
Renters not planning to return to Costa Rica must notify the rental location in Costa Rica when prearranging the vehicle exchange.
If you wish to discuss or dispute any matters concerning damage to your rental vehicle then please contact the Rental Company using the contact information below: email@example.com (506)2242-7733
All one way rentals must be booked in advance and are subject to availability. One way charges apply and are payable at the time of rental. One way charges cannot be prepaid.
As a customer, you have a choice as to how you would like to pay for fuel.
Option 1 Prepay Fuel
This option allows the renter to pay for the full tank of gas at the time of rental and return the tank empty. No refunds will be issued for unused gas. Prepaid gas is available at 5 percent less than the local fuel prices
Option 2 We Refill
This option allows the renter to pay Alamo at the end of the rental for gas used but not replaced. Price per gallon will be higher than local fuel prices. A 50 percent surcharge will apply.
Option 3 You Refill
This option allows the renter to return the vehicle with a full tank of gas to avoid extra fuel charges.
A passport in addition to a credit card, with available credit and in the renter's name, must be presented. The signature on the back must match the name imprinted on the card. In addition, if the renter has an online transaction, the number and name printed on the card presented by renter must match the name and number stored for the online transaction.
Credit Cards honored: American Express, Mastercard, Visa, Diners Club
An authorization on the credit card in the amount of 500 USD, plus the estimated cost of the rental, will be taken at the time of rental. This authorization amount may be used toward damages of vehicles or late charges. In case that customer declined CDW-TP, the amount held on credit card will be 2500 USD plus the estimated cost of the rental.
Debit/Check cards are only accepted at this location as a form of final payment. Debit/check cards are considered to be any non-credit card American Express, MasterCard, VISA, Diners Club, Discover logo. Any other non-credit card without one of these logos are not accepted.
Cash is only accepted at this location as a form of final payment.
Roadside Assistance (RSP) - If selected and paid for at the time of rental, Roadside Assistance is available 24/7 without additional charges.
RSP includes towing (not related to an accident), flat tire service (if no inflated spare is available, vehicle will be towed), and lockout service (if keys are locked inside the vehicle). Jumpstarts and fuel delivery service for up to 5 gallons (or equivalent liters) of fuel is also provided. Tire damage beyond repair as a result of driver neglect is the responsibility of the renter.
RSP does not include the replacement of lost keys (including remote entry devices), the replacement cost of the key is 500.00 USD and will be added to the rental agreement.
Customers must have a valid drivers license from the country of origin.
Must meet the location's minimum age requirements to rent.
Must present a major credit card in the renter's name at the time of rental.
A customer can drive in country using their drivers license from country of origin for up to 60 days. If staying in country longer, they will need an International driving permit.
International drivers must provide a valid license from their country of residence. In addition to the drivers license, if the characters are not in English or Latin Characters an International drivers permit is recommended. If the drivers license is in characters other than Latin, an International Permit is required or a Notarized English Translation is accepted.
Toll pass devices are available at the locations for an additional daily fee. The toll pass allows the customer to breeze through the toll facilities. Just drive thru and take the "fast" lane.
Third Party Liability (TPL) The purchase of Third Party Liability (TPL) is required by the rental location on all vehicles unless you provide proof of liability coverage or purchase the Alamo Protection Package (APP), which includes TPL.
Customers can obtain coverage for damages and injuries to third parties under the local rental car company's insurance by purchasing its TPL protection, and such a purchase is required unless the customer presents valid written proof of current liability insurance specifying coverage in Costa Rica or if the customer purchases Alamo Protection Package (APP) which includes TPL. TPL provides coverage for incidents which occur during the rental period in Costa Rica. TPL coverage is subject to the actions listed on the rental agreement that invalidate the coverage as described in the rental agreement. A maximum deductible of 5,000 USD will apply. The minimum deductible is 250 USD.
Please be aware that most auto insurance policies from outside Costa Rica do not provide coverage in Costa Rica. Liability insurance purchased on third party travel websites and insurance that accompanies US credit or debit cards are not acceptable forms of coverage. Employees of the local rental car company are not qualified to evaluate the adequacy of the customer's personal auto insurance coverage. The renter should contact their insurance company prior to arrival with any questions regarding their specific coverage.