Upon arrival, please walk towards our rental counter located in the arrivals hall.
You can save time at the counter when you activate Accelerated Check-in online. Just provide your driver's license and contact information that are normally collected at pick-up and we will be ready when you arrive. You'll be on the road and on vacation before you know it!
After Hours Pick-up:
Picking up your vehicle after the location closes is easy with Alamo. After Hours Pick-Up might require you follow a few additional steps, which you'll see in your confirmation email.
After Hours Return:
Returning your vehicle after the location closes is easy with Alamo. We'll tell you where to park it; just drop the keys in the dropbox and you're on your way!
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Skip the rental counter lines and check-in directly by using Alamo's touch-screen kiosk. Check-in using the kiosk and a receipt-sized rental agreement is printed. You'll be directed to your rental car on the lot. At the exit booth, show the booth agent your rental agreement and driver's license - and simply drive away.
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No need to visit the counter or kiosk. You can go straight to your car!
In order to take advantage of this optional free service, you'll need to activate Accelerated Check-in online then choose the 'Skip the Counter' option. You will be required to confirm your protection options, agree to the Rental Agreement Terms & Conditions and enter a valid credit card (no charge is made until you return your vehicle). Simply print your rental agreement to bring with you, and you are all set! Go directly to your car, show the booth agent your rental agreement and driver's license - and get on the road!
The price per additional driver is 12.10 EUR per day, with a 10 day maximum at 120.00 EUR.
Please park the vehicle in one of the Enterprise Rent-A-Car parking spaces. Lock the vehicle and leave the keys in the drop-box located on the door of our office. The station is only open from 07.00 to 00.00, so from 00.00 to 07.00 please keep the key and bring it back between 07.00 and 00.00 hours and drop them off at drop off box.
All drivers must be at least 25 years of age to rent a vehicle. Renters aged 21 to 24 may rent cars and SUVs of the categories Mini, Economy, Compact, Intermediate and Standard as well as small Passenger Vans and Compact and Intermediate Cargo Vans. A daily surcharge of 19.99 EUR applies to renters between 21 and 24 years of age. Renters in the Canary Islands must be at least 22 years old and have held their license for at least two years.
Vehicles can be driven in Portugal, Andorra and Gibraltar without the need for additional coverage. Vehicles can also be driven in Austria, Germany, Belgium, France, the Netherlands, Italy, Luxembourg, Monaco and Switzerland (not in other countries) with the payment of a Cross Border Fee. The cost of Cross Border Fee will be of 55.00 EUR (VAT included) and it is acquired at the counter. In all cases, customers must inform at the counter of their intention to leave Spain with the vehicle and require the authorization of Enterprise to do so.
Damage Waiver reduces your liability if the vehicle is damaged or stolen and may be included in your rate. If it is not included then it is available to purchase, but you may wish to check if your personal coverage is adequate to cover damage, theft, loss of revenue, administration fees, diminishment of value and any towing, storage or impound fees. If you decline Damage Waiver then you must pay these charges and seek compensation from your carrier. Damage Waiver is not insurance. The following excesses apply; 1250.00 EUR small vans, mini, economy and compact; 1500.00 EUR medium vans, compact elite, compact hybrid, intermediate and standard; 1700.00 EUR large vans, compact convertible, 4x4, full size, luxury and premium. Purchasing Damage Waiver on its own will only reduce your liability, if you need to reduce your excess to zero you must also purchase Excess Protection.
Renters wishing to discuss or dispute any matters concerning damage to the rental vehicle may contact our damage recovery department. Please email firstname.lastname@example.org or call 00 34 917821011.
All rentals where the vehicle is not returned to the same location as it is collected from will be subject to a one way fee. The one way fee varies based on car category, location and pick up date. The exact amount of the one way fee will be displayed during the reservation process when entering the dates, desired route and car category.
Excess Protection is an optional product available only if Damage Waiver is included in your rate that reduces any applicable Damage Waiver excess (see Damage Waiver terms). Excess Protection reduces your excess on all vehicles to zero. Excess Protection is not insurance and before purchasing you may wish to check if your personal coverage is adequate to cover damage, theft, loss of revenue, administration fees, diminishment of value and any towing, storage or impound fees. If you decline Excess Protection then you are required to pay any applicable Damage Waiver excess and seek compensation from your carrier.
If the renter does not choose to purchase an optional fuel product at the start of the rental period and does not return the vehicle with the same level of fuel as at the start of the rental period (as indicated on the Rental Agreement) the renter will be required to pay a refueling service fee calculated as the difference between the fuel level recorded on the Rental Agreement and that recorded upon the return of the vehicle multiplied by the fuel price displayed at the branch, plus a refueling charge of 18 EUR. Unused or excess fuel will not be refunded.
Personal Accident Insurance/Personal Effects Coverage (PAI/PEC) is offered for an additional daily charge. PAI/PEC provides the renter and renter's passengers with accidental death benefits, injury expense benefits and insures the personal effects of the renter and passengers while they travel. This is a summary only. The purchase of PAI/PEC is optional and not required to rent a car. The coverage provided by PAI/PEC may duplicate your existing coverage and you may wish to determine if your personal coverage is adequate. The provision of PAI/PEC cannot extend beyond a period where the total charges to you exceed €200 and is conditional on your compliance with the terms and conditions of the rental agreement.
All major debit and credit cards (issued by either Visa, Mastercard or American Express) are accepted. Checks, prepaid cards, Diners Club and Discover Card are not accepted. All cards presented must be in the renter’s name. A security deposit plus the estimated cost of the rental will be taken at the time of rental. For cars and SUVs of the categories Mini, Economy, Compact, Intermediate and Standard, a deposit of 150 EUR is required. All Cargo Vans require 150 EUR deposit as well. For Compact Elite, Full Size, Premium and Luxury vehicles and Large Passenger Vans the deposit is 400 EUR and must be paid via credit card. When renting a car or SUV of the categories Compact Elite, Full Size, Premium or Luxury, two bank cards are required as additional security of which one must be a valid credit card. Cash payments may be allowed but the deposit must be paid via debit or credit card and the deposit will be a minimum of 500 EUR. Please contact the local branch for details.
Alamo offers Roadside Assistance Protection. Roadside Assistance Protection allows Alamo customers to waive all financial responsibility for the following - tyre (excluding the rim) replacement costs, except when part of a larger repair, replacement keys costs and all recovery and call charges imposed by our chosen roadside assistance providers as aresult of a fault caused by renter error. Roadside Assistance Protection does not exempt you from these charges if there is any breach of our rental agreement. Roadside Assistance Protection is an optional product; before purchasing you may wish to check if your personal coverage is adequate. If you decline RAP then you will be required to pay any applicable charges and see compensation from your carrier. RAP is not insurance.
All drivers must present a full valid and unexpired driving license. If the driving license is written in a language and characters different to those of the country of rental, an International Driving Permit is also required. Renters are advised to check whether local authorities require foreign drivers to present an International Driving Permit to avoid the risk of potential fines. Renters with licenses from countries who are not part of the International Driving Permit Agreement should carry a certified translation.
All renters must provide a valid identity card or passport. All drivers must have held their full license for a minimum of 1 year. When renting an Elite, Premium or Luxury Car or Convertible or SUV, renters must have additional verified contact information such as employment details, telephone numbers and proof of Spanish residency. When renting these vehicles from an airport location travel documents such as boarding passes, hotels and apartments vouchers etc. must be provided as well. Local customers whose documents are issued in different countries must provide additional proof of address (i.e. phone bill, gas or electricity bill) which must be less than 90 days old. If visiting Spain, renters must provide proof of accommodation, local and home country contact information such as employment details and return travel. Please note that we reserve the right to request additional ID or conduct further identification checks if needed which may include an identity check with an external organization.
Third party liability insurance is mandatory and covers the driver and the owner for third party claims against him/her for damage caused by the hire vehicle. Third party insurance is included in the rate. Cover is limited to 135 million euros.