Please proceed to our Desk in the Arrivals Hall.
You can save time at the counter when you activate Accelerated Check-in online. Just provide your driver's license and contact information that are normally collected at pick-up and we will be ready when you arrive. You'll be on the road and on vacation before you know it!
Returning your vehicle after the location closes is easy with Alamo. We'll tell you where to park it; just drop the keys in the dropbox and you're on your way!
Skip the rental counter lines and check-in directly by using Alamo's touch-screen kiosk. Check-in using the kiosk and a receipt-sized rental agreement is printed. You'll be directed to your rental car on the lot. At the exit booth, show the booth agent your rental agreement and driver's license - and simply drive away.
No need to visit the counter or kiosk. You can go straight to your car!
In order to take advantage of this optional free service, you'll need to activate Accelerated Check-in online then choose the 'Skip the Counter' option. You will be required to confirm your protection options, agree to the Rental Agreement Terms & Conditions and enter a valid credit card (no charge is made until you return your vehicle). Simply print your rental agreement to bring with you, and you are all set! Go directly to your car, show the booth agent your rental agreement and driver's license - and get on the road!
Additional drivers must meet all renter requirements. Additional drivers can be added to the rental agreement if they visit any rental location and present their driving license. A daily surcharge of 11.90 EUR will apply at airport locations and 9.99 EUR at all other locations.
PLEASE PARK VEHICLE ON ENTERPRISE RETURN PARKING SPACES ONLY. LOCK THE VEHICLE AND PLACE KEYS IN THE DROP BOX LOCATED AT THE ENTERPRISE DESK INSIDE THE TERMINAL.THE RENTERS RESPONSIBILITY FOR THE VEHICLES CONDITION ENDS ONCE AN ENTERPRISE RENT A CAR EMPLOYEE INSPECTS THE VEHICLE THE NEXT BUSINESS DAY .
Renters must have been eligible to hold a driving license for a minimum of 8 years for all vehicles. To rent Passenger and Cargo Vans, renters must have been eligible to hold a driving license for a minimum of 11 years and for Premium vehicles 13 years. No additional surcharges apply.
Vehicles can be driven in Northern Ireland and UK mainland. Travels to Europe mainland are not permitted.
An additional charge of 170.25 EUR will be charged for travels to the UK mainland. At all airport locations the charge is 202.60 EUR. Payment must be made via credit card only. Travels to Northern Ireland are free of charge.
Customers must always inform the rental branch of their intention to travel to the UK mainland with the vehicle and require authorization.
Damage Waiver (DW) reduces the liability of the renter in the event of damage or theft of the vehicle. If DW is not included in the reservation, the renter has full liability for the vehicle. DW is available for purchase and reduces the applicable excess. If included in the reservation, the excess amount for each incident of damage is 2000 EUR for manual Mini and Economy cars. For all other cars and vans, an excess of 2700 EUR applies. For premium and luxury vehicles an excess of 3000 EUR applies. Before purchasing DW it is advised to determine, if a personal coverage is adequate to cover damage, theft, loss of revenue, administration fees, diminishment of value, and any towing, storage or impound fees. If DW is declined, the renter will be required to pay these charges and seek compensation through their carrier of personal coverage. DW is not insurance.
Renters wishing to discuss or dispute any matters concerning damage to the rental vehicle may contact our damage recovery department. Please email damageclaim@em.com or call 00 353 1 800 812 781.
All rentals where the vehicle is not returned to the same location as it is collected from (whether scheduled or unscheduled) will be subject to a one way fee. The one way fee varies based on car category, location and pick up date. If you have reserved a one-way rental, this fee is listed in the reservation details and/or the Summary. If unscheduled, this fee will be listed on your rental invoice.
Excess Protection (EP) is an optional coverage available either:
(i) Where you have also purchased DW from us, in which case, your responsibility for any loss caused by damage to, theft or loss of the Vehicle is further reduced to the excess amount indicated on the Summary, or
(ii) If you purchase EP, but not DW, you remain liable for all losses above the amount indicated on the Summary up to the full market value of the Vehicle, every time the Vehicle is damaged or stolen or lost.
Excess Protection reduces the liability on the vehicle to the following; 100 EUR for economy and mini vehicles, 500 EUR for premium, luxury vehicles and Luton vans, and 250 EUR for all other vehicles.
You may wish to check if your personal coverage is adequate to cover damage, theft, loss of revenue, administration fees, diminishment of value, and any towing, storage or impound fees. If you decline Excess Protection then you are required to pay any applicable Damage Waiver excess and seek compensation from your carrier. Excess Protection is not insurance.
If the renter does not choose to purchase an optional fuel product at the start of the rental period and does not return the vehicle with the same level of fuel as at the start of the rental period (as indicated on the Rental Agreement) the renter will be required to pay a refueling service fee calculated as the difference between the fuel level recorded on the Rental Agreement and that recorded upon the return of the vehicle multiplied by the fuel price displayed at the branch, plus a refueling charge of 15.00 EUR. Unused or excess fuel will not be refunded.
Where the vehicle is an electric vehicle and is returned with less charge than was provided at the start of the Rental Period (such level as indicated on the Rental Agreement Summary), a re-charging fee calculated as the kWhs needed to charge the vehicle to make up the difference between the charge level recorded on the Rental Agreement Summary and that recorded upon the return of the Vehicle multiplied by the kWh price displayed on the Rental Agreement Summary plus, an additional charge as indicated on the Rental Agreement Summary. No unused or excess charge will be refunded.
Mileage- all vehicles include unlimited mileage
The VAT charge on cargo vans and rentals lasting more than 35 days will be 23%.
All major credit cards (issued by either Visa, Mastercard or American Express) are accepted. All cards presented must be in the renter's name. A security deposit plus the estimated cost of the rental will be taken at the time of rental. All vehicles require a deposit of 250.00 EUR. Debit cards such as Visa Electron, Vpay and Maestro, cash, checks, prepaid cards, Diners club and Discover card cards are not accepted.
Roadside Assisstance Protection (RAP) is an optional product to waive the renter's responsibility for the following: tyre (including the rim) repair or replacement (unless part of a larger repair to the vehicle), replacement key costs, glass repair or glass replacement costs (except when part of a larger repair) and all recovery and call out charges imposed by our chosen roadside assistance providers as a result of a fault occurring to the vehicle due to the renter's error. RAP is not an insurance product; some damages will be excluded and the renter's conduct during the rental period may affect the protection available under RAP (see Exclussions section).
Before purchasing RAP, you may wish to check if your personal coverage is adequate. If you decline RAP, you will be required to pay any applicable charges and if possible, seek compensation from your carrier.
All drivers must present a fully valid and unexpired driving licence (digital licences are not accepted).
Unless the driving licence has been issued by the UK or a Member State of the European Union (in standard format):
• If the licence is in a language other than that of the country in which you are renting, and the alphabet used is an extended Latin-based alphabet, an International Driving Permit is recommended, but not required, for translation purposes, in addition to the home country licence.
• If the home country licence is in a language other than that of the country in which you are renting, and the alphabet used is not an extended Latin-based alphabet (i.e. the alphabet used is Cyrillic, Japanese, Arabic, etc.), an International Driving Permit is required.
• If an International Driving Permit is required and cannot be obtained in the home country, another professional, type-written translation may be substituted. In either case, the home country licence must also be presented.
• Customers may not rent a vehicle solely with the International Driving Permit. The International Driving Permit is an official translation of the individual's home country licence and is not considered a licence, nor is it considered valid identification.
All renters must provide a valid photo ID such as a driving licence, passport or ID card. Visitors to Ireland must also provide proof of return travel and accommodation information while in Ireland.
Please note that we reserve the right to request additional ID or conduct further identification checks if needed, which may include an identity check with an external organisation.
If Third Party Liability is included in your reservation, you and additional authorised drivers will be provided cover by our motor fleet insurance policy (subject to all terms, conditions, limitations, exceptions and exclusions of such policy) that meets or exceeds the minimum required third party liability insurance against death, personal injury and damage to property. Third Party Liability is subject to compliance with all terms, conditions, limitations, exceptions and exclusions, under rental entities insurance policy.
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