Alamo Covid-19 (Corona Virus) FAQS

Topics 

Location Information

Reservations

Loyalty

Enhanced Cleaning Procedures

 

Location Information


Is Alamo open during the Coronavirus (COVID-19) outbreak?

Yes. Alamo is an essential services provider that remains open to meet critical transportation and personal mobility needs.

What are Alamo’s hours of operation during the Coronavirus outbreak?

Find your nearest Alamo Rent a Car location to see the most up-to-date operating hours.

 


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Reservations

 
Can I rent still rent a car at an airport during the Coronavirus outbreak?

Alamo airport locations remain open. Find an Alamo location and start a reservation.
 

Are there travel restrictions on my rental during the Coronavirus outbreak?

Currently, there are no travel restrictions on your rental reservation during the Coronavirus outbreak.
 

How do I rent a vehicle from Alamo during the COVID-19 outbreak?

During this time, the rental process remains the same.

You can make reservations via our website or Alamo mobile app.

To save time at the rental counter, you can check in online with your driver’s license information and rental confirmation number.

To streamline your rental experience further and enable you to safely practice social distancing when picking up your rental vehicle:

  • You can skip the counter (for select locations) in advance after activating Online Check-In. Then, you can go straight to your car without visiting the counter or kiosk.
  • Another option is Alamo’s Self-Service Kiosk at select locations. All you need to check in is your driver’s license and credit card. When you’re finished, just show your rental agreement and driver’s license at the exit booth before you hit the road.


Are Alamo’s Self-Service Kiosk’s still available during the Coronavirus outbreak?

Yes. Save time by using our Alamo Self-Service Kiosk which can help you safely practice social distancing while checking-in for your rental. All you need to check in at the kiosk is your driver’s license and credit card!


How does car rental return work during the Coronavirus outbreak?

The return process remains the same during the outbreak. If you have any additional questions or are looking for more information, please contact the location you rented your vehicle from.


Can I cancel my existing reservation?

Yes. Alamo Rent a Car reservations can be cancelled online. Find out more about Alamo’s cancellation policy.


Can I change/modify my existing reservation?

Yes. Alamo Rent a Car reservations can be modified online. Find out more about Alamo’s policy on modifying reservations.


Can I extend my reservation?

Yes. To extend an upcoming rental reservation, you can modify your reservation online. To extend your current rental reservation, contact the Alamo location you rented your vehicle from to learn more about extending your current reservation.


Can I change my rental pick up/drop off time?

Yes. You can modify your reservation online.


Is my existing reservation still on?

Yes. If you have an upcoming reservation, it has not been impacted by the Coronavirus outbreak. You can view, modify or cancel your upcoming reservation online.
 


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Enhanced Cleaning Procedures

Does Alamo require face masks?

Yes. To protect you, our employees and our community, face coverings are required inside all our facilities.


Should I clean my rental car before returning it and how?

We don’t require customers to sanitize their rental vehicles before returning them; however, we do expect rental cars to be returned in the same condition that they were first rented in.

At Alamo, we are committed to maintaining the highest standards of cleanliness in the industry with our Complete Clean Pledge. Following guidance from leading health authorities and in partnership with the travel industry, we pledge to go above and beyond our already rigorous cleaning protocols, including strict sanitizing procedures to protect the health and safety of all.


What steps are being taken to clean the rental cars?

Clean vehicles have always been important to us, but at this moment in time, we know vehicle cleanliness is even more critical. Each rental vehicle is thoroughly cleaned between every rental and backed with the Complete Clean Pledge. This includes washing, vacuuming, general wipe down, and sanitizing with a disinfectant that meets leading heath authority requirements, with particular attention to more than 20-plus high-touch points including:

  • Key / key fob
  • Steering wheel
  • Steering column
  • Seat belts
  • Center console
  • Door interiors
  • Door pockets
  • Interior door handles
  • Exterior door handles
  • Seat pockets / seat surfaces
  • Areas between seats & consoles
  • Areas between seats & doorjambs
  • Cupholders / compartments
  • Instrument panel
  • Accessory panel / touchscreen
  • Rearview mirror / side mirrors
  • Visors / visor mirrors
  • Dashboard / vents
  • Gear stick / gear shift
  • Trunk release
  • Among other high-touch areas

The cleaning guidance set forth in the Complete Clean Pledge is also aligned with the U.S Travel Association’s (USTA) “Travel in the New Normal” guidance.


What steps are being taken to clean the Alamo shuttles?

As part of the Complete Clean Pledge, we have expanded our already rigorous cleaning protocols following guidance from leading health authorities and in partnership with the travel industry. High-touch areas of our shuttles are cleaned and sanitized using a disinfectant frequently between trips. This includes baggage racks, door handles, and seat backs. All surfaces are thoroughly cleaned and sanitized with a disinfectant at least once per day. We are also limiting the number of passengers on each bus, encouraging a one-way flow as passengers board and ensuring that passengers from different parties keep appropriate social distancing from others.

The cleaning guidance set forth in the Complete Clean Pledge is also aligned with the U.S Travel Association’s (USTA) “Travel in the New Normal” guidance.


What steps are being taken to clean Alamo rental locations?

We have extended our Complete Clean Pledge to our rental locations. Our employees are following best practices recommended by leading health authorities. This includes frequently sanitizing touchable surfaces with disinfectant throughout the day. These include counter tops, phones, tablet devices, payment devices, door handles, among other high-touch areas.

The cleaning guidance set forth in the Complete Clean Pledge is also aligned with the U.S Travel Association’s (USTA) “Travel in the New Normal” guidance.


What is Alamo doing to protect and reduce risk during this Coronavirus outbreak?

The safety and wellbeing of employees and customers is our top priority. For those working in our locations, we remain absolutely committed to providing them with a consistent and safe work environment during these unpredictable and challenging times. We are encouraging employees to follow health authority best practices like frequent hand washing and staying home if they are feeling ill.

We’ve also taken additional steps to ensure groups are practicing increased social distancing efforts while working, including limiting the number of employees at a location or within vehicles, wearing face coverings, avoiding large gatherings of employees and encouraging employees to maintain distance from others whenever possible.

The cleaning guidance set forth in the Complete Clean Pledge is also aligned with the U.S Travel Association’s (USTA) “Travel in the New Normal” guidance.


Does Alamo charge a cleaning fee? 

No; however, we expect rental cars to be returned in the same clean condition that they were first rented in. If a vehicle requires excessive cleaning or special cleaning products, a cleaning fee will be applied to your overall rental cost.

 


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Alamo Insiders


Will I still receive a discount on rentals during the Coronavirus outbreak?

Yes. Alamo Insider Members will still be able to save on car rental rates on select cars. Insiders will also still be able to receive exclusive discounts, deals and coupons.


Will my Alamo Insiders travel partner perks expire during this time?

No. Alamo Insider Members can still earn rewards when renting a car from Alamo. View our partner reward program and find out what rewards you can earn on your next rental.


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