Car Rental FAQs

Have a question about your car rental? Browse the most commonly asked topics/questions below and make the most of your trip!

Contact Us At Alamo Contact Us


Important Numbers


1 (844) 354-6962

Customer Service
1 (844) 357-5138

Alamo Insiders
1 (855) 533-1197

Customers with Disabilities
1 (800) 651-1223

Covid-19 Repsonse Update

Check out our COVID-19 FAQs for more information on Alamo hours of operation, upcoming and existing reservations and steps we're taking to keep employees and customers safe.

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General Car Rental Questions

Is there a fee for an additional driver?

What are the age requirements to rent a car in the US or Canada?

Am I able to earn rewards or frequent flier miles for my rentals?

How can I cancel or modify a reservation?

What is Alamo's cash policy?

What is Alamo's debit card policy?

What is Alamo's driver's license policy?

What do I do if my flight has been delayed?

What are my options for paying for the fuel?

Is there a special rate for government personnel?

Does Alamo have a grace period for returning a car late?

What is Alamo's payment policy?

What are my pre-pay options for renting a car?

What are Alamo's rental requirements?

What are the taxes, surcharges and fees that I am paying?

What is your pet policy?


Mileage and Authorized Driving Areas

Are there restricted driving areas for Alamo car rentals?

What is Alamo's one way car rental policy?


Vehicles, Equipment and Protection Products

Can I rent a child safety seat?

What type of insurance options are available?

Can I add snow chains? Can I be guaranteed a four-wheel drive SUV?

Does Alamo allow me to tow with or attach a hitch to the rental vehicle?

What is Alamo Rent A Car's safety recall policy?


Citations & Tolls

Why did I get a citation?

How can I appeal a citation?

How can I obtain payment information or a copy of a receipt for my toll charges?

Does Alamo offer the ability to use toll lanes?


Customer Service

Does Alamo have a Lost and Found?

How do refunds work with different methods of payment?